Return and Refund Policy

1. Returns

• Returns are accepted within 15 days of delivery only for products that are defective, damaged, or incorrectly delivered.
• To initiate a return, contact customer support at Botanyauraco@gmail.com with your order details and reason for return.

Conditions for Return:

• Products must be unused, unopened, and in their original packaging.
• Due to hygiene and safety reasons, opened or used herbal and medicinal products are not eligible for return.
• Proof of purchase or order confirmation is required.

2. Refunds

• Once the returned product is received and inspected, you will be notified about the approval or rejection of your refund.
• Approved refunds will be processed to the original payment method within 7–10 business days.
• Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

3. Exchanges

• Direct exchanges are not available. To exchange a product, return the original item for a refund and place a new order.

4. Damaged or Defective Products

• If you receive a damaged or defective product, contact Botanyauraco@gmail.com immediately with photos of the product and packaging.
• A replacement or refund will be arranged promptly.

5. Non-Returnable Items

• Opened, used, or consumed products.
• Items damaged due to misuse or improper storage.
• Products without original packaging or proof of purchase.

6. Contact

For any queries regarding returns or refunds, reach out to:

Email: Botanyauraco@gmail.com